Return & Refund Policy

Flawed but Fabulous Collection Items — All Sales Final
Items purchased from our Flawed but Fabulous collection are sold as-is at a discounted price and are not eligible for returns, exchanges, or refunds.

Regular Orders
We want you to love your Arizona Desert Art kit, aroma stones, or print art! Because our products are handmade, fragrance oils, paint-based, or print-on-demand, we are unable to accept returns on these specialized opened orders.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:

• Your order number
• A photo of the item and packaging

We will make it right with a replacement or store credit at our discretion.

We do not cover return shipping costs unless the error was ours (wrong item sent, item arrived damaged).

Personalized/Custom Items/Print-on-Demand
All personalized, made to order, or print-on-demand items are non-refundable. Because each order is custom-made using the exact specifications provided by the buyer at checkout, we are unable to offer replacements or refunds. Any replacements or credits are only available if the item arrives damaged or if we made an error based on information you provided. 

Lost or Stolen Packages
Once an order is marked delivered by the carrier, Arizona Desert Arts is not responsible for lost or stolen packages. Please contact your local carrier or file a claim directly.